Clear explanations with just a tiny gap in communication
I was generally impressed with how the telephonic support and priority assistance team explained things over the calls. Whenever I faced issues with the dialer or configuring the database feature, the agents spoke patiently and clarified the steps well. Their calm approach made complicated features sound manageable. However, in a few instances, the initial explanations missed a small detail or two, which meant I had to ask follow-up questions to get the full picture. But honestly, that wasn't a big issue since they answered promptly each time. Also, the automatic updates tended to bring improvements smoothly without extra explanation needed, which was very convenient. Overall, WFHI's support made using the software easier than I initially expected, but there’s just a small margin for clearer upfront communication sometimes. Still, I appreciate how accessible and friendly the team was throughout my usage period.