Clear explanations with a few minor confusions later on
Reflecting back on my experience, the explanations given during the sales and pre-purchase phase were very clear overall. The walkthroughs of the software’s features helped me understand what was included and how it could fit into my workflow. The payment and invoicing details were also communicated well, so I felt prepared for the financial side of things. However, after signing up, some updates to the interface weren’t as well explained as I would have liked, which led to a little confusion about using the dialer for a brief period. Despite that, the team's initial clarity gave me enough foundation to adapt quickly. All in all, the good and the not-so-good balanced out into a mostly positive experience that helped me get started without too much hassle.