Clear explanations were mostly there, but some details were lacking
The sales process made an attempt to clearly explain the software’s features, billing, and usage expectations, which I appreciated after dealing with other platforms that were even more vague. Their team patiently walked me through the sign-up process and the initial steps of onboarding. Still, some finer points about how the database updates in real time and interacts with the calling tools were not thoroughly covered, leaving me to figure out parts of it on my own. I found myself repeating some questions during the early days of use because I wished those explanations had been more detailed upfront. Although the training helped fill some gaps, clearer information on the integration aspects and invoicing schedule during sales discussions would have made the setup easier and less stressful. Despite these shortcomings, I recognize the effort made to be transparent and thorough, but I felt the process could benefit from more completeness in the critical areas.