Clear explanations were mixed, needs improvement
I had a somewhat mixed experience regarding the clarity of explanations during the sales and pre-purchase phase. On one hand, the initial sign-up process was straightforward, and the invoicing details were provided quite clearly, making it easy to understand what I was committing to financially. The onboarding flow included documentation that explained the general use of the software and calling tools, which helped me get started without much delay. However, some finer points about certain software features, especially around the database management and the automatic update functions, were not as clearly communicated as I would have liked. This meant I had to spend additional time navigating and experimenting to fully understand how to utilize all the functionality effectively. Additionally, although telephonic support was available and somewhat helpful, I found that explanations over the phone were occasionally rushed or assumed prior technical knowledge, which can be a bit challenging for someone new. On the positive side, the training modules did cover a good amount of what one needs to know to operate smoothly, but some terms and labels used felt a bit technical without further elaboration in the materials provided. Overall, I would say that while much was explained well enough to proceed with usage, there remains room for improvement in breaking down advanced features in simpler terms. This mixed clarity somewhat impacted my initial ease of use, though with patience it was manageable.