Clear explanations were missing during onboarding
During the onboarding process, I was expecting a more thorough explanation and step-by-step guidance for using the software and training resources, but I found it quite lacking. At one particular moment, I felt completely lost when we were supposed to integrate the dialer feature with the database. The training material was very brief on that section, and I couldn’t find any detailed help in the manuals. After wasting some time trying to figure it out myself, I thought back and realized this was the point where clearer instructions should have been given. The rest of the onboarding felt hurried, and although some parts did get covered eventually, important details like syncing automatic updates or prioritizing calling tools were glossed over. I wanted to understand each step clearly to avoid repeated troubleshooting later, but that clarity was missing. I am still trying to make sense of the workflow because the foundation was shaky. If they had explained these technical parts more clearly, I might not be this frustrated now.