clear explanations were helpful, but some delays in response
I really liked how clearly the support team explained the steps when I contacted them. They took time to break down the issues related to onboarding and invoicing so that I could understand better. This clarity helped me feel less overwhelmed since remote workflow software can sometimes feel complicated. On the downside, there were moments when I had to wait a bit longer on the phone than I expected, which felt frustrating because I wanted quick solutions to keep my workflow moving. The automatic updates were explained well, but understanding how to manage them took a little back-and-forth with support. Overall, clear communication made a huge difference in my experience, though the speed of responses could be improved to make it truly efficient. I appreciate the approachable tone of the team, which helped build trust even during those delays. So, clear but sometimes slow was my takeaway from support and communication.