Clear explanations were a mixed surprise
I chose WFHI’s product after reviewing some initial info, but things weren’t entirely clear once I started the sales and pre-purchase phase. The sign-up was straightforward and payment was smooth, which I appreciated. However, I was surprised by how some key details about features like the automatic updates and the database capabilities were not as clearly explained as I assumed they would be. The training provided basic info but left me with questions about how to fully leverage the dialer tools. Telephonic support helped answer some of these questions, but some instructions felt vague. The onboarding flow had good structure but wasn’t as user-friendly as expected, so I had to figure parts out myself. Despite these challenges, I found that once I adjusted to the software environment, things worked fairly well. In short, I expected clarity all along but was surprised by the need to fill certain gaps myself. Yet it wasn’t a total mismatch – the core processes like invoicing and sign-up ran smoothly.