3 out of 53 of 5Unverified experienceSupport and communication
Clear explanations stalled when it came to database setup
From the start, the support team was pretty clear about signing up and setting up the basic call dialer functions. They walked me through the software installation, dialing tools, and how to update the contact database, which helped me get going without much trouble. But when I got to more complex tasks related to syncing the database with external resources, their instructions became less clear and sometimes contradictory. This inconsistency stood out because everything else was explained step-by-step with patience. It meant I spent quite some time double-checking everything on my own and calling back for clarifications, which delayed my workflow for a couple of days.