Clear explanations sometimes missing, but support calls had some useful info
I found the communication and support experience to be mixed. On one hand, the explanations I received over calls were not always very clear, and sometimes I had to ask multiple questions to get the full picture of what I needed. The instructions on how to use certain software features were fairly basic and lacked depth. On the positive side, when I spoke to support by phone, there was a moment when a detailed walkthrough helped me understand a complex issue. That was helpful, though overall the clarity of communication did not meet my expectations. Some documentation was sparse, so I relied heavily on calling support. While the calls sometimes cleared things up, my frustration came from inconsistent explanations and delays before I felt fully informed. The good side is that support was accessible; the bad side is that clarity and thoroughness were not consistent enough for me.