Clear explanations sometimes, confusing at other times
During the sales and pre-purchase phase, I found the explanations somewhat uneven in clarity. On one hand, the sign-up process was clearly described, and I could follow the invoicing and payment steps without difficulty. The instructions for using the calling tools and the basic navigation of the dashboard were also fairly plain, which helped me get started quickly. On the other hand, some parts of the onboarding material were vague and a bit confusing. For example, the way the database feature’s role was explained didn’t match how I actually needed to use it. This made me hesitate before committing to the software, and I had to contact support for further clarification. The support team responded well and eased most doubts, but the initial gap in explanation meant extra effort on my part. I would say the positives are the clear and straightforward parts that helped me begin using the software comfortably, while the negative is the lack of full clarity about certain features which could leave a user uncertain. Overall, the experience was reasonable and functional for someone prepared to dig a little deeper to understand all aspects.