Clear explanations overall except for one section
I would say the sales and pre-purchase information was mostly clear and detailed enough to help me decide about the software. From initial sign-up procedures to the way payments and invoicing were outlined, things made sense and I could track what to expect next. The onboarding flow and training sessions were well explained as well, and I easily navigated through the resources provided. What stood out though was the explanation about the dialer’s database feature; that part was a bit glossed over and I had to figure some of it out on my own. It wasn’t exactly confusing, but definitely could have been clearer in terms of how to optimize the use for frequent calls. I did appreciate that the automatic updates were mentioned and seemed to come without extra hassle. Support availability was also highlighted, which was helpful before signing up. So, while the majority of things were nicely clarified, the one section on the database caught my attention because I had to spend some extra effort making sense of it compared to the rest.