Clear explanations overall but some things caught me off guard
When I first started exploring the software and training options, I found most of the explanations reasonably clear and detailed which helped me understand what to expect. The onboarding process was laid out logically, and the sign-up and payment steps were straightforward. However, I was a bit surprised by how the dialer tools required additional setup beyond what was initially communicated. It wasn’t a huge problem, but I had to spend extra time getting the phone integration working properly. Also, the database syncing process wasn’t explained as clearly as I would have liked, leading to some trial and error on my part. Despite these small hiccups, the telephonic support was available to answer my questions fairly promptly, which was reassuring. Invoicing worked as expected, and automatic updates minimized manual maintenance. Overall, things were mostly clear but those unexpected setup details did take me by surprise and meant I needed some patience to get fully operational.