Clear explanations on database but dialer instructions could improve
Overall, I found the support explanations quite clear, especially when it came to the database feature. The person on the call patiently broke down how to use it, which was very helpful. I appreciated that nothing was overcomplicated, and they didn’t rush my questions. On the other hand, the instructions related to the calling tools and dialer were a bit less clear. I had to ask several times for clarification before I felt comfortable using those. It seemed like the dialer’s functions could be explained with more practical examples. Still, the invoicing and payment process was straightforward and well communicated over the phone. So while the support was strong in most areas, dialing in on better dialer guidance would have made it a 5-star experience. I would rate it four stars because of that one missing piece that could have streamlined my onboarding further.