Clear explanations often, but some details missed
I was going through the onboarding training and generally found the explanations pretty clear, especially when I reached the part about setting up the calling tools. It was a moment where things clicked well because the steps were broken down systematically, which helped me feel confident using the dialer for the first time. However, when it came to understanding how the database integrates with the calling features, I found the guidance a little brief, which left me unsure for a while about how best to align those parts in my daily workflow. Overall, the training did give me a solid base, and the support available during onboarding was responsive, which smoothed out some of the confusion. I do wish the course had included more examples on that database integration because that would have made the transition more seamless. Still, the concise approach to the main software functions makes it easy to follow—just one part that felt a bit glossed over compared to the rest.