Clear explanations not consistent enough; would hesitate to repeat
My experience with telephonic support and communication at WFHI has been underwhelming overall. While there were moments when the information provided was clear and helpful, these were overshadowed by instances where explanations lacked clarity and left me perplexed about certain functionalities, especially regarding the call dialer and the database integration. The onboarding flow was only partially intuitive, which increased my reliance on support, but unfortunately, the guidance often assumed prior knowledge or answered in vague terms that didn’t address my specific concerns fully. This led to several back-and-forth calls without reaching concrete resolutions. The automatic updates feature, while useful, added complexity since I was not clearly informed how my workflows might be affected after updates. Although the sign-up, invoicing, and payment steps were handled smoothly and without issue, the subsequent support communications diminished the overall satisfaction. Given this, I would be hesitant to undergo the same process again without improvements in how things are explained and the support team’s attentiveness to detailed questions. The lack of consistency in communication made the experience more frustrating than it needed to be. Because of that, I can't fully recommend relying on their telephonic guidance as a standalone aid. However, one point I can grant is that the payment and invoicing process itself was reasonably straightforward and transparent, which was a relief amid other difficulties.