Clear explanations needed more detail; not for beginners
I found the telephonic support to be somewhat inconsistent, especially in how clearly explanations were given. On one hand, the representatives were polite and tried to assist with my queries about the software features and workflows. They did explain the basics of the calling tools and the database function, and I appreciated that they did respond promptly to calls. On the other hand, some responses lacked depth, leaving me with follow-up questions that were not fully addressed over the phone. Given that this product supports remote workflows, a more structured or detailed guidance might better serve users who are new to such systems. Consequently, I think the software and support would suit those with some prior knowledge or technical comfort, but not so much beginners who require handholding. The automatic updates were a plus, as they reduced my need to troubleshoot, though overall initial communication could be improved. I found myself piecing together parts rather than getting a clear path from support.