Clear explanations mostly, but some details skipped
The training and onboarding sessions were generally clear and well-organized. Explainers guided me through setting up the software, dialing tools, and the database feature with good pace and clarity. I liked how automatic updates were explained as an advantage for keeping workflows current without downtime. However, some aspects, especially around invoice management and the finer points of payment processing, felt a bit glossed over. This led me to search through the support resources a few times to fill in the blanks. Telephonic support was responsive when I called, though the experience was a bit uneven depending on who answered. Overall, the good came from straightforward walkthroughs of the core software functions, contrasted with the somewhat less detailed breakdown of billing and payments. For first-time users, the training will largely deliver what they need, but expect to ask questions or look up extra details beyond the initial sessions.