Clear explanations mostly but onboarding stuck me at one point
I had certain expectations regarding how clearly features like the dialer and database would be explained during training and support communications. For the most part, the explanations were quite clear and helpful, especially in relation to the invoicing and payment process where I felt well guided. However, there was one part during onboarding—specifically setting up automatic updates—that wasn’t as straightforward as I had anticipated. The instructions felt somewhat vague compared to the thorough support I received elsewhere, which understandably caused a bit of confusion. Comparing it to other software support I've experienced, this stood out because it interrupted my confidence at that stage. Still, once I pushed past that hurdle with some telephonic support, the rest of the setup was smooth and clearly explained.