Clear explanations mostly, but a gap remained
The telephonic support team was generally clear in explaining most of the software features and billing steps. They took the time to walk me through the database setup and how the dialer tools function during calls. However, there were moments when the instructions felt a bit rushed, especially when discussing the automatic updates and their impact on invoices. Sometimes I had to stop them to ask for clarification, which they provided but it disrupted the flow a bit. On the positive side, their patience meant I didn’t feel pressured. Still, I would have appreciated a more structured or written guide accompanying the calls, which might have filled in those gaps and made onboarding smoother. Overall, the communication was solid and helpful, but a small resource like a detailed step-by-step PDF or video could have really completed the picture and saved me some extra back-and-forth time.