Clear explanations mix with confusing parts
The training and onboarding materials provided by WFHI were a mixed bag in terms of clarity. On one hand, I appreciated that some aspects, like how to manage the database and handle the invoicing process, were explained in a straightforward manner that helped me get started. However, other parts, especially dealing with the dialer and calling tools, felt more complex than necessary and lacked clear step-by-step guidance. Telephonic support was available but mostly referred me back to the training without resolving confusion directly. On the positive side, sign-up and payments were easy to navigate, which was a relief amid the more complicated software access issues. In the end, I think the training could benefit from balancing detailed explanations with simpler user-friendly instructions to avoid this uneven experience.