Clear explanations missing in some areas
The support I received had some positive points but also a few drawbacks. When I contacted them, the basic issues like database access were explained clearly, which helped me move forward with my workflow. However, for more complicated questions regarding the dialer tools and automatic updates, their explanations were somewhat vague and I had to ask multiple times before I got a satisfactory reply. This made me feel like the support team might be rushing or assuming a certain knowledge level I don’t have. It also seemed like sometimes the answers were too technical and not broken down enough to understand easily. I appreciate the effort to help, but I think the support could be improved by providing clearer, more detailed instructions that suit users new to this software. So while things were fine up to a point, the lack of simple and thorough explanations left me wanting a bit more clarity overall.