Clear explanations missing in sales phase, some info came late

Clear explanations missing in sales phase, some info came late

During the sales and pre-purchase discussions, I found the explanations vague about key functionalities like how automatic updates would impact my workflow. For example, I asked about the calling tool setup at one point and received a hurried explanation that didn’t quite clarify how dialer integration would work day to day. Other than that, the team seemed helpful but didn’t offer a comprehensive walkthrough of database features upfront. This lack of clarity early on made the sign-up decision a bit uneasy. Once I was using the platform, some features made more sense, yet the initial overview should have included detailed descriptions to avoid confusion later.