Clear explanations missing before purchase
The sales process left me wanting clearer information upfront. While the basic features were presented well enough, there was no detailed explanation about the ongoing updates or support level included, which are important for a remote workflow software. I got the feeling some parts were glossed over, so I had to ask many follow-up questions after signing up. On the positive side, the sign-up and invoicing steps themselves were straightforward and painless, which was a relief. But overall, more upfront detail about the software’s limitations and exact features would have helped me decide better before purchase. I think providing comprehensive and upfront explanations would improve the initial transparency and set correct expectations more effectively.