Clear explanations met with some occasional ambiguity
The support team's communication was generally clear. They explained the training content and onboarding process in detail, which made setting up the calling tools and dialer simpler than I expected. The database feature is well integrated, and updates are mostly automatic, which they explained well during the initial training sessions. However, on a few occasions, especially when dealing with invoicing and payments, some of the explanations lacked depth, making me double-check the process myself. While telephonic support was able to clarify most concerns, the waiting time sometimes reduced its effectiveness. Overall, the clarity was more than sufficient to get started and progress but could benefit from tightening up the explanations around more complex steps. The software itself behaved as expected and was easy enough to navigate with the support provided.