Clear explanations made everything simpler
I found the support and communication to be generally very clear throughout the training. Every step of the onboarding was explained in a straightforward way, which made it easier for me to follow the process without getting overwhelmed. The team was patient and explained the calling tools and dialer functions quite well, especially when setting up the database feature. One small thing I noticed was that sometimes the follow-up on automatic updates felt a bit slow or unclear, which left me wondering if I needed to do something on my end. Still, overall, the explanations helped me feel confident using the software and applying what I learned. The invoicing and payment process was also transparent and easy to manage, which reduced stress. Even the telephonic support was friendly and patient, though I wish they had a quicker turnaround on some updates. Having a mostly smooth communication and support experience really helped me get started with the setup. I appreciate how the team focused on clarity so I did not have to spend unnecessary time guessing what to do next. This made my initial days with the software much more productive and less confusing than I expected.