Clear explanations made a difference but invoicing left me wondering
One thing that stood out to me was how clearly WFHI explained the features during the sales and pre-purchase phase. The walkthrough of the calling tools and database was well-structured, and the training sessions prepared me well for using the software and understanding the onboarding process. However, I felt they could have been a bit more transparent about certain elements of the invoicing and payment workflows. For instance, some of the recurring costs were not as explicitly covered upfront, which made me pause and ask additional questions during telephonic support. Despite this minor reservation, the overall clarity and availability of resources helped build my confidence, especially with automatic updates and the smooth sign-up flow. In short, the transparency around software use was great, but I wished they did the same for the billing side from the start.