Clear explanations led to understanding but not full satisfaction
The training and onboarding process provided clear explanations on several aspects of the software, which I appreciated. The use of the calling tools and dialer was outlined with sufficient detail, helping me get started properly. However, some parts of the onboarding felt rushed or lacked deeper insight, especially regarding the database features and automatic updates. It left me with several unanswered questions that required me to revert to support for clarification. The invoices and billing details were straightforward, although the payment process could have been detailed better during onboarding. I can say that I ended up understanding the basics effectively but was left wanting more in terms of comprehensive guidance. While the experience was generally good, I expected more thoroughness in explaining all functionalities. Hence, I am somewhat satisfied but also recognize room for improvement in the clarity and depth of the training content provided.