Clear explanations lacked some detail on payment follow-ups
During the support and communication process, I found that the explanations given were fairly straightforward for most parts, especially when I had questions about using the dialer and managing contacts in the database. The onboarding materials walked me through the basic setup clearly and with enough detail to feel comfortable. However, when it came to understanding what would happen after payment or about invoicing schedules, the information was less forthcoming. I struggled to find specifics about how and when invoices would be sent or what the procedure would be if any updates changed pricing. The telephonic support was accessible and polite but sometimes felt like it was missing the fuller picture — I was left to ask several questions on my own rather than receiving a complete overview in one go. It meant my experience was a bit fragmented, as I had to piece together some procedures over multiple calls. So, while the communication was adequate for technical queries, it was lacking when it came to financial and billing clarity. I’d appreciate more comprehensive upfront details covering those aspects in the future.