Clear explanations lacked but support tried well
I was really hoping the sales process would be straightforward and clear, but it did not quite meet that expectation. While some parts of the explanation about the software features and billing were acceptable, a lot of crucial details were left unclear. It was frustrating having to repeatedly ask the same questions just to get a bit more information, which should have been presented upfront. On the positive side, when I managed to connect with the support team before purchase, they were polite and seemed eager to help—though their knowledge sometimes appeared limited. The overall impression I got was that the service could be polished a lot more, especially communication-wise, to help potential users like myself make informed decisions without unnecessary confusion or delays. In the end, it felt like the process took longer than it should have because of the unclear explanations and inconsistent information given. They did maintain a level of friendliness that makes me think there is room for improvement rather than giving up on them entirely.