Clear explanations ke saath thoda aur info ka shortage tha
Main WFHI ke sales and pre-purchase communication ke baare mein kahunga ki jo basic features aur unke functions hain, unko kaafi clearly explain kiya gaya tha. Mujhe pata tha ki software ke dialer aur database kis tarah se kaam karenge, aur training mein bhi yeh sahi se cover hua. Lekin, jab baat aayi ki automatic updates kaise kaam karte hain, ya invoicing process ka kya timeline hai, toh woh details mujhe missing lagi. Sales team ne jin cheezon par zyada focus kiya tha, woh the software ke core workflows aur calling tools the, jo samajh mein the, lekin billing aur payment ke practical issues pe less emphasis tha. Maine feel kiya ki agar ye areas thoda detail se samjhaaye jaate, toh customer ke liye better hota. Onboarding ke dauraan mujhe automation ke faayde samajh aaye, par kuch extra questions the jo maine khud se solve karne pade. Isliye, overall experience thik tha, matter-of-fact type. Spontaneously sab clear hua, par mujhe lagta hai ki kuch missing information kaafi maayne rakhti especially jab customers apne aap manage karte hain apne accounts.