Clear explanations kaam ki nahi, par support ka effort theek tha
Maine WFHI ki telephonic support kaafi baar contact kiya aur mujhe vahi frustrationthi kafi baar, kyunki unhone itna clearly nahi samjhaya jitna main expect karti thi. Training mein jo basic cheezein batai gayi thi, unka explanation support calls pe repeat hone laga, par specific technical issue mein wo zyada madad nahi kar pate the. Lekin agar main achhi baat bhi dekhu, toh jo staff mujhe mila, wo thoda patience dikhaata tha aur har baar try karta tha samjhaane ke liye. Par jitna hosla tha, utna clear solution nahi aaya. Automatic updates ke baad thoda better hua, par phir bhi jab main database feature mein problem face kar rahi thi, toh lagta tha ki mujhe apne aap hi zyada samajhna padega system ko. Payment process toh clear thi aur invoices timely mile, but overall communication mein jyada transparency nahi mili. Agar ek taraf support ka effort theek tha, toh doosri taraf unki baat samajhne mein jo clarity honi chahiye thi, woh nahi thi, jo frustrated banata tha.