3 out of 53 of 5Verified purchaseSales and pre-purchase
Clear explanations for software features, but onboarding details fuzzy
I found that the initial sales communication did a good job explaining the software's core functions and the billing terms. However, when it came to the actual onboarding process and what training steps would be included, explanations were vague and sometimes contradictory. It was often unclear exactly when certain modules or updates would be available. This lack of clarity made it harder to plan my schedule around the training sessions. The sales team was responsive but didn't always know the details I needed. Overall, the good transparency on features was balanced by the disappointing experience of receiving confusing onboarding information, which made me hesitant about the transition phase of using the product.