Clear explanations could have balanced the slow support
The support team was generally patient and tried to explain the software functionality clearly during calls. I appreciated how they broke down the steps for using the database and the calling tools in simple terms. However, sometimes the responses lagged, and getting a timely resolution required multiple follow-ups which was slightly frustrating. The telephonic assistance felt warm and personal though, so that was a positive. On the flip side, the training materials could have been clearer and more concise because I often ended up confused about some workflow steps after sessions. So while the communication wasn’t perfect, the team’s willingness to assist helped mitigate some of my difficulties. Overall, I felt supported but I wish the training and documentation were easier to digest for a smoother onboarding.