Clear explanations but some parts could improve

Clear explanations but some parts could improve

The training and onboarding were explained quite clearly through the provided software and materials. The initial setup guidance was straightforward, which made it easier to start using the database and calling tools. However, some of the advanced features were less well explained and required more trial and error than I expected. While the billing and invoicing system was transparent and easy to navigate, I found the telephonic support response times slightly slower at times. Overall, I received good value from the onboarding experience but would appreciate more polished explanations on the more complex aspects to balance an otherwise smooth start.