Clear explanations, but some details left out
I appreciated the patience and clarity during my interactions with the support team. They explained the onboarding steps, like setting up the database and configuring the dialer, in a way that made sense even after some time had passed. However, I noticed that a few aspects, such as troubleshooting specific call quality issues and details about invoice adjustments, weren't fully covered in those initial explanations. It would have been helpful to have more documented follow-up on these areas to refer back to. The telephonic support was definitely supportive, and I wasn't left guessing, but a little extra depth or proactive information would have improved my overall understanding. Still, I felt confident using the software weeks after onboarding, just wishing a couple of those finer points had been better addressed upfront.