3 out of 53 of 5Unverified experienceSupport and communication
Clear explanations but mixed support experience
During my time with WFHI, the telephonic support team explained most issues fairly clearly. When I first contacted them about the dialer not syncing properly with my database, they walked me through a few troubleshooting steps in detail. However, the communication got a bit slow later on, and I had to repeat explanations to different representatives. The invoicing and payment process was straightforward and clearly explained from the start, which was good. Overall, I was neither very satisfied nor entirely disappointed—the software worked well once set up properly, but support could be more consistent and timely. So my verdict is average: some aspects were handled well, others not as much.