Overall, I felt the support and communication were quite effective. The telephonic support was respo

Overall, I felt the support and communication were quite effective. The telephonic support was respo

Overall, I felt the support and communication were quite effective. The telephonic support was responsive, and when I had questions about the dialer setup, the person on the call explained things in a way that made the process easier to understand. However, it did feel like some important details were glossed over. For example, the exact steps for syncing the database with the calling tools were a bit vague, which made me hesitant to fully trust the setup before trialing it. The follow-up emails helped clarify a bit more but still left some gaps. I appreciated that nothing was rushed; the explanations were patient and thorough where given, just incomplete enough to slow me down. On the plus side, the onboarding training included helpful examples that made using the software less intimidating. I can say I’m fairly confident now, but I wish the initial communication had included some of these missing specifics to save time. That small missing piece made the difference between smooth and a slight struggle in the beginning.