Clear explanations but missing deep dive on calling tools
I completed the training and onboarding sometime ago now and looking back, some parts were explained clearly while others left me wishing for more detail. The initial overview of the software functions was good; I liked how the trainers went step-by-step through signing up, setting up my account, and using the basic database features. However, when we got to the calling tools and dialer sections, I found the pace a bit rushed and some features weren’t covered in enough depth for me to feel completely confident. I had to rely on my own trial and error to understand how automatic updates could affect my workflow and how to best manage telephonic support options. Still, it was a decent onboarding experience overall, though a bit more focused guidance on using the call functionality would have smoothed my learning curve and reduced the need for extra follow-up assistance later.