Clear explanations but minor delay in callback
The telephonic support really stood out for how clearly the staff explained the functions of the dialer and database during my onboarding. They took the time to guide me through the software setup step-by-step, which made the learning process much easier. I especially appreciated how they explained the automatic updates feature, ensuring I understood that updates happen seamlessly in the background without disrupting my workflow. While most calls were prompt, there was a minor delay once when I had to wait slightly longer than expected for a callback. Despite that, the overall communication was professional and helpful. The sign-up process was also straightforward, and invoicing was transparent with no hidden issues. The calling tools have worked without glitches so far. I’m pleased with the level of clarity in communication and the promptness of support for the most part. Only the small wait time once was inconvenient, but otherwise, the experience was very good.