Clear explanations but I still wondered about some points
Before buying WFHI’s software, I had a lot of questions about how the remote workflows would actually be managed, and I found their sales and pre-purchase communication fairly clear on most aspects. The demos and explanations about onboarding steps, the dialer functionality, and the database integration were helpful and gave me a practical sense of how it might work daily. However, I wasn’t entirely sure how frequent the automatic updates might be or whether telephonic support was really prioritized at all times. The billing and invoicing process was explained but some details about payment flexibility seemed glossed over in initial conversations. I appreciated the honesty in not promising anything beyond tools and training. Overall, the clarity was good enough for me to make an informed decision, but I did find myself wishing there was a deeper dive session on update frequency and on-demand support coverage just before I committed to purchase.