Clear explanations but could have included more on software limitations
Before purchasing WFHI’s software and training, I received detailed information about what the platform offers and how the onboarding process will work. The explanations about the software's capabilities, including the dialer and database functions, were clear and easy to understand. The sales team was patient and thorough in answering my initial questions, which helped me feel confident in making the decision. However, I felt that there was limited discussion about the ongoing support options and how frequent the automatic updates are. It would have been helpful to get a better idea of how much hands-on assistance is available after sign-up and what to expect regarding invoicing timelines. The payment and invoicing part was explained but not in as much detail as the software features. Overall, the clarity around the software usage was strong, but I would have appreciated a bit more transparency about the post-purchase experience to fully set my expectations.