Clear explanations but could be streamlined
The training and onboarding process explained the software features in a clear way. The materials were straightforward and helped me understand how to use the calling tools and manage the database effectively. I felt comfortable navigating the steps without needing extra help most of the time. A couple of details about automatic updates could have been elaborated on better, especially how they affect ongoing calls or scheduled tasks. Still, the telephonic support was ready to clarify these when asked. Signing up and handling invoices was intuitive, which made the overall process smoother. Given the clarity of explanations and support available, I would use WFHI’s training again if I had to re-onboard or update my setup. I found the process efficient enough that it didn’t waste my time or create confusion about the software’s capabilities or features.