Clear explanations but a bit of room for improvement
The sales and pre-purchase process was, for the most part, well-explained with clear guidance. I appreciated how the team took time initially to walk through the software features and the onboarding flow, which made it easier for me to understand what to expect. However, some finer details about payment terms and the frequency of automatic updates came across as a bit vague, leaving me with a few unanswered questions. Despite this, the sign-up and invoicing procedure went smoothly, and I didn’t encounter any issues there. The overall clarity made me confident to proceed but I feel that a little more upfront detail could reduce the minor uncertainties I faced along the way. If I had to do it all again, I probably would; the positives outweigh the drawbacks, and the training provided was helpful and relevant. The experience was fairly straightforward, and I think with a few small adjustments in the communication, it could be even better.