Clear explanations at sign-up but less clarity elsewhere
During the sales and pre-purchase phase, I was pleased that the sign-up and invoicing process was explained very clearly. The person I spoke with gave me a step-by-step overview of setting up vendors and making payments, which made me feel more confident about starting. However, after that initial phase, I found some aspects less well defined. For example, training offered general instructions, but I expected more detailed explanations of how the calling tools coordinate with the database feature. The automatic updates were not mentioned at all during sales discussions, and this lack of upfront info left me a little surprised when features changed without warning later. Telephonic support was friendly when I called, but sometimes the answers were vague and not as thorough as I hoped. So while the initial clarity was good, the follow-up communication could have been better to set clearer expectations about ongoing service elements.