Clear explanations applied only to some parts of training
When going through the onboarding and training modules, I noticed that certain aspects were explained pretty clearly, like how to operate the calling system and use the dialer effectively. Those parts made sense right away and helped me feel comfortable with the workflow. However, other sections, especially related to database management and automatic updates, seemed less well articulated. I found myself rereading instructions multiple times because the explanations lacked practical examples or were overly technical. The training videos sometimes jumped across topics quickly, which made it harder to follow for a newcomer. On the positive side, the telephonic support team was available when I got stuck, and they patiently clarified some confusing parts. Overall, the clarity was hit and miss, better in specific modules but weaker in others, which made me rate the training as average. I believe with some improvements to how concepts are presented, the experience could have been much smoother and more effective.