Clear Explanation Was Not Consistent, Although Some Help Was Given
During my training and onboarding phase, the explanations given to me were mixed in clarity. Some parts of the process were described well, making it easier to follow those particular steps. However, large sections remained vague or confusing, especially around the use of calling tools and database management. The training material lacked clear, concise instructions at times, which caused delays in my learning process. Telephonic support was sometimes reachable and helped clarify questions, yet overall, I felt that explanations did not cover all the necessary details with sufficient depth. The updates to the software were automatic but not always communicated clearly before they occurred, adding to the confusion. While I acknowledge that some helpful assistance was available, these positives were outweighed by the unclear explanations that affected my confidence and efficiency. I believe that in future training, this aspect could be made more effective by simplifying the core information shared.