Clear explanation was missing, disappointed
The explanation given to me when I was trying to understand the onboarding process was very confusing. Specifically, during my first call with support, the person was not very clear about how the dialer works within the software—there was a lot of jargon and ambiguous instructions that didn’t help me. Beyond that moment, I found it hard to locate any consistent, simple guides or walkthroughs, which made me feel lost throughout setup. The invoicing procedure was also not clearly communicated in advance, so I had questions while trying to sign up. I tried referring to the training materials, but those were mixed up and not comprehensive enough for a beginner like me. I expected straightforward instructions before purchasing, but I ended up wasting time trying to figure out the basics on my own. Overall, the lack of clarity in explanations before buying made me frustrated, and I didn’t get the helpful start I expected.