Clear explanation was missing, but some useful features
I expected a much clearer explanation of how the sign-up, invoicing, and onboarding worked before I made the purchase, but the reality was somewhat confusing and left me frustrated. The sales information promised a smooth start, yet I encountered delays in accessing the software and unclear instructions during setup. In contrast, the calling tools and dialer functioned reasonably well once I finally got access, and the database feature has some useful options that fit parts of my workflow. However, the support line was often hard to reach or resulted in answers that didn't fully resolve my confusion. Automatic updates occurred without much warning, which caused additional issues as features changed unexpectedly. While I can see some value in the software features themselves, the inconsistent clarity during the pre-purchase and onboarding phase was a major drawback for me, which made the experience disappointing from my point of view overall.