Clear explanation was hit and miss

Clear explanation was hit and miss

The sales process was generally okay but at one point there was a big gap in clarity that stood out. When they described the calling tools and dialer feature, the explanation was quite vague and left me uncertain exactly what to expect or how it would integrate with my workflow. Other aspects like database handling and training steps were explained decently well, but that one moment stuck out as leaving me confused. Later on, I had to seek telephonic advice to clarify the details, which helped but felt unnecessary. Overall, the information was mostly fine, just that particular chunk wasn’t clear enough and needed follow-up. So my verdict is the explanations could definitely be better on some features.