Clear explanation totally missing on the training calls
Looking back, I feel the training and onboarding process wasn’t clear at all in the way it explained the use of the calling tools and dialer. Although some of the software features are inherently complex, the attempts to simplify them during training were insufficient and left me confused. There was a lack of thorough step-by-step instructions, and often the flow of information jumped from one topic to another without proper context. This caused frustration, as I had to constantly pause and try to figure things out independently instead of relying on the structured teaching I expected. On the bright side, one thing that did go well was the automated update notifications, which arrived smoothly and didn’t disrupt my workflow. Unfortunately, the clarity around practical calling workflows and telephonic support did not improve over time, which affected my confidence in fully utilizing the system as intended.